Customer Support

We're Here to Help

Get the support you need to make the most of your Phoenix solutions. Our dedicated support team is ready to assist you with any questions or issues.

Quick Help

Find answers to common questions and get instant support

🔧

Technical Issues

Resolve technical problems with your Phoenix solutions

👤

Account Support

Manage your account, billing, and subscription

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Feature Requests

Suggest new features or improvements

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Training & Resources

Learn how to use Phoenix tools effectively

How Can We Help?

Choose the support method that works best for you

Live Chat

Get instant help from our support team

Available 24/7
Instant response

Email Support

Send us detailed questions and get comprehensive answers

24/7
Within 4 hours

Phone Support

Speak directly with our technical experts

Sat-Thu 2PM-6PM
Immediate

Video Call

Schedule a screen sharing session for complex issues

By appointment
Same day

Knowledge Base

Browse our comprehensive library of guides and tutorials

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Getting Started

Learn the basics of Phoenix solutions

15 articles
⚙️

Technical Guides

Detailed technical documentation

42 articles

Best Practices

Tips and strategies for optimal results

28 articles
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Troubleshooting

Common issues and their solutions

35 articles

Frequently Asked Questions

Quick answers to the most common support questions

Can I upgrade my plan anytime?

Yes! You can upgrade your plan at any time by contacting us. Changes take effect immediately and are prorated.

Do you have location on site?

Yes! you can visit as anytime within business time, We are appreciating visiting us

What's included in technical support?

Technical support includes help with setup, configuration, troubleshooting, and optimization of your Phoenix solutions.

How do I cancel my subscription?

You can cancel your subscription anytime by contacting with us. Your access will continue until the end of your billing period.

Do you offer training sessions?

Yes! We offer free training sessions for all customers, including group webinars and one-on-one sessions with our experts.

What are your support hours?

Our support team is available 24/7 via chat and email. Phone support is available Saturday-Thursday, 2 PM to 6 PM.

Send Us a Message

Can't find what you're looking for? Send us a detailed message and we'll help you out.

Contact Information

Email Support

support@alankaa-iq.com

For detailed questions and technical issues

Phone Support

+9647802253870

For urgent issues and immediate assistance

Support Hours

Live Chat: 24/7
Email: 24/7
Phone: Sat-Thu 2PM-9PM
Quick Actions

Still Need Help?

Our support team is standing by to assist you with any questions or concerns.